About Us
We are an innovative presence in the breakdown recovery market, providing flexible policies for HGVs, commercial fleets and domestic vehicles.
Why Choose National Breakdown?
From our 24/7 emergency call centre, we pride ourselves on our customer service and will go out of our way to arrange the best outcome for our clients.
Working with our partners and brokers, we can provide specialised breakdown cover to suit the client’s needs. Our customer base is varied, ranging from the smallest to some of the largest Brokers in Europe.
We are a small, growing company with a strong commitment to deliver. Our office in Bradford can house unlimited 24-hour lines and the capacity to triple its operator presence.
History
In 1999, National Breakdown was the first to provide domestic and light commercial breakdown insurance via the Internet. This innovative approach to insurance captured an emerging audience and launched the Company into the Breakdown Insurance market.
In response to the changing expectations of the domestic consumer and a rationalisation of the route-to-market by larger providers, in 2006, we returned to our roots in commercial recovery. We once again delivered an innovative HGV product to the insurance sector and a specialist service to the haulage industry.
In recent years, we have expanded our product offering, covering everything from personal domestic vehicles to 44,000 tonnes of single and mixed fleets. We are authorised and regulated by the FCA (Financial Conduct Authority). Our dedicated team can help create bespoke product designs. Additionally, we provide accident and incident management, out-of-hours accident call management, and claims and complaint handling.
Company Values
We aim to achieve success through building long-term client relationships with the provision of the highest standards of professional service. We offer a transparent range of products and assistance for our clients, with efficient operating services, building strong relationships with quality and reputable Businesses without sacrificing our independence and brand values. We make it our business to ensure that every member or caller receives the attention they need, from quotation to application and breakdown.
National Breakdown aims to provide customer satisfaction at all service levels, from initial contact to how we handle a complaint. We aim to foster a climate of continuous improvement where all processes are constantly evaluated for added value. Quality and continuous improvement guide every employee and partner to uphold our brand values and, in turn, promote growth and stability.
All of the activities below result in high-quality products and services. Every employee’s action has implications that reflect National Breakdown’s actual and perceived quality. Every employee is responsible for that quality:
- Training creates a service culture by incorporating customer focus with all projects.
- Quality Assurance helps to accurately verify service quality to ensure customer satisfaction.
- Order Processing provides prompt, precise and hassle-free billing and management information delivery.
- Post-incident support provides courteous, prompt, and accurate resolution of customer problems.
Our training programme nurtures employees from all different backgrounds, providing an eclectic mix of apprentices and seasoned mechanics to customer service professionals. We pride ourselves in our training standards and have won an award in the region for our ‘outstanding contribution to training in the service sector.’
Meet The Team
Jonathan Hampshire
Head of Operations with 35 years of experience within the insurance industry.
Ian Roper
Managing Director and Founder with 40 years of experience within the breakdown industry.
Phil Lodge
Head of Sales and Distribution with 35 years of experience within motor trade and insurance.