WHAT TO DO IF YOU HAVE A COMPLAINT

It is our intention to give you the best possible service but if you do have any questions or concerns about your Breakdown Recovery insurance or the handling of a claim or the service provided at the roadside you should follow the Complaints Procedure below.

Complaints regarding the sale of the policy: Please contact the agent who arranged the insurance on your behalf.

Complaints regarding a claim or the service provided by National Breakdown: You may contact us in one of the following ways:

• In writing: International Breakdown Limited, Office 1, 1 Link 606 Business Park, Staithgate Lane, Bradford, BD6 1YA.
• By telephone: 0800 027 2326
• By email: complaints@nationalbreakdown.com
• By filling out our online contact form: Contact Form

We will then provide you with details of the appropriate complaints procedure.